Last updated September 2017

  •   The Services you can buy or book via Fleek are sold by our Partners and not by us. We are only responsible for arranging and concluding your booking and we have been appointed by our Partners to act as their commercial agent to do so.
  • If you pay for Services from our Partners through our Website or our App, we may collect and receive your payment on behalf of the relevant Partner in our capacity as their commercial agent. In this event, our successful receipt of your payment will discharge your debt to the Partner for the Services.
  • The contract for the Services is directly between you and the relevant Partner. We are not liable for the Services you receive from our Partners. However, please do let us know if you encounter a problem or if the Service you receive at a venue falls short of your expectations and we’ll do our best to help.
  • Please check all details and any restrictions relating to a Service thoroughly before booking.
  • Please ensure that any medical or other allergy/health information is disclosed to Partners before your appointment or stay.
  • If you want to reschedule or cancel a Dated Booking (and provided that rescheduling orcancellation (as applicable) is not prohibited by the Partner Terms and Conditions and/or by these Booking Terms and Conditions) this must be requested and completed by either:
    • using your Fleek account via  the App;
    • emailing our Customer Care team at [email protected]
  •  If you want to cancel a Fleek Gift Card (and provided that cancellation is not prohibited bythese Booking Terms and Conditions) this must be requested and completed by either:
    •   using your Fleek account via the Website or the App;
    • emailing our Customer Care team at [email protected]
  • Rules regarding cancellation vary depending on whether you have purchased a Dated Booking or a Fleek Gift Card:
    • You may cancel a Dated Booking within 24 hours of receiving your Order Confirmation provided the appointment is not due to take place in the next 72 hours (or 48 hours or 24 hours in some cases, dependant on the relevant Partner Terms and Conditions). In such cases we can offer you a full refund. If, however, the appointment is due to take place within the next 72 hours (or 48 hours or 24 hours in some cases dependant on the relevant Partner Terms and Conditions), you will not be entitled to a refund or a credit note.
  •  If you wish to cancel a Dated Booking more than 24 hours after receiving your Order Confirmation, and provided the applicable appointment is not due to take place within the next 72 hours (or 48 or 24 hours in some cases, dependent on the relevant Partner Terms and Conditions), we can offer you a credit note for the applicable amount. If, however, the appointment is due to take place within the next 72 hours (or 48 hours or 24 hours in some cases dependant on the relevant Partner Terms and Conditions), you will not be entitled to a refund or a credit note.
  • If you have booked an Overnight Spa Break, this cannot be cancelled or rescheduled unless permitted by the relevant Partner Terms and Conditions. It is therefore very important that you read the relevant Partner Terms and Conditions carefully before booking any Overnight Spa Breaks through our Website or our App.